• 14 Day Guarantee
  • After 14 days, unfortunately we can’t offer you a refund.
  • Any item that is returned 14 days after delivery will be issued an online store credit only.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • All sale items, gift cards and jewelry are FINAL SALE.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 5-7 days.
  • We will then also notify you of the approval or rejection of your refund.
  • Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days according to your bank.
  • If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.


  • If you haven’t received a refund yet, please recheck your bank account or please contact us at


  • Sale items CANNOT be refunded.
  • Use of discount codes are considered Sale items and therefore cannot be refunded. 


  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at 


  • To return your product simply log into your account and follow instructions.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


  • If you are unhappy with your item, we can offer you online store credit only within 30 days.
  • Online Store Credit cannot be transferred to another person or account.
  • To receive Online Store Credit, you must select "Store Credit" as a refund method during the return process on our return portal.
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