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- 14 Day Guarantee
- After 14 days, unfortunately we can’t offer you a refund.
- Any item that is returned 14 days after delivery will be issued an online store credit only.
- Items must be received in original condition - unworn, unwashed, with all tags still attached.
- All sale items, gift cards and jewelry are FINAL SALE.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 5-7 days.
- We will then also notify you of the approval or rejection of your refund.
- Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days according to your bank.
- If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, please recheck your bank account or please contact us at Info@shopmeko.com.
- Sale items CANNOT be refunded.
- Use of discount codes are considered Sale items and therefore cannot be refunded.
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at Info@shopmeko.com
- To return your product simply log into your account and follow instructions.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ONLINE STORE CREDIT
- If you are unhappy with your item, we can offer you online store credit only within 30 days.
- Online Store Credit cannot be transferred to another person or account.
- To receive Online Store Credit, you must select "Store Credit" as a refund method during the return process on our return portal.